Heatonist
Shipping Policy
Last updated: August 28, 2026
The following terms describe the practical commitments that apply when you shop with us. This shipping policy applies to purchases delivered by our store.
Where we ship
We currently ship only to delivery addresses in the United States. We do not offer international shipping under this policy. The customer is responsible for entering a complete, deliverable address. If an address looks incomplete, we may contact the customer before fulfillment rather than risk sending the package to the wrong destination.
Free United States shipping
Standard shipping is free on every order delivered within the United States. There is no minimum purchase requirement for free standard shipping. Any optional expedited service, if it is presented at checkout, will show its separate price before payment is submitted.
Processing and transit estimates
Orders are normally processed within 1–2 business days. Processing includes payment review, picking, packing, and carrier handoff. After the carrier accepts the parcel, estimated transit is 4–6 business days. Business days exclude weekends and generally observed carrier holidays. The transit estimate begins after shipment, not when the order is placed.
Weather, carrier interruptions, high-volume periods, address questions, or events outside reasonable control can affect a delivery estimate. If we know of a material delay before shipment, we will communicate the available information and any practical options. Estimates are not a guarantee of an exact arrival date.
Tracking and delivery
We provide tracking information when the order ships. A tracking event may take time to appear after the label is created. Customers should review tracking and contact us if a package stops moving for an unusual period, is marked delivered but cannot be located, or arrives with visible damage. We will work with the carrier and the customer to investigate.
Address changes and cancellations
Contact us as soon as possible if an address needs correction. We can change or cancel an order only before it ships. Once a parcel is in carrier possession, rerouting is not assured. Returns after shipment are governed by the Refund Policy, including the 30-day return and exchange window and free return label.
Contact information
Questions, requests, and notices may be sent to acperharry1008@gmail.com or (701) 399-5206. Our physical contact address is 441 S Grant Ave, Springfield, Missouri 65806, United States. Customer support hours are Monday to Friday, 9:00 AM–5:00 PM. Messages received outside those hours are reviewed on the next business day.